Client Relationship

Relationship

A business is only as good as the clients (Customers & Candidates) it serves, and no business gets far after losing the clients it has. The key to success is building relationships that go beyond one-time projects/assignments and provide value to these clients on a consistent, ongoing basis.

We constantly believe in our “Mantra’s” given below for developing productive and enduring relationships with our esteemed clients:


A vision of partnership

Our onus is to always work on developing a partnership with the client—something that goes beyond individual project development. A client who determines you’re in it for the long haul, and that you’re actively motivated to help him or her succeed, soon begins to see you as more than just a vendor or supplier. We aspire to become a partner in their enterprise and someone they grow to value today, tomorrow and in the years to come.


Be honest at all times

No long-term relationship survives if the two parties aren’t honest with each other. In addition to providing a product or service our client needs, our chief responsibility is to be open and honest in all of our dealings.


We always meet our deadlines

“Our word is our bond” is our guiding principle in all of our client relationships. When we say we’re going to do something, there are no questions in our client’s mind that this might not be true. By committing to a deadline, we relieve the client of the worry that a vital product or service might not be ready in time to meet his or her needs. We look for a freedom from worry which helps us builds trust with our clients.


We think of our clients as more than just “clients”

For us client is more than just a revenue stream; we feel privileged to value his or her likes and dislikes, preferences for how to do business, issues and concerns. The whole effort is to identify with a client as a person, rather than as a chance to make money.


There’s no such thing as over-communicating

Clients depend on you to keep them informed. We at Techtanium do regular communications with them and keep it as one of our top priorities. This includes updating them on various project and job aspects, as well as letting them know about any bumps in the road we encounter.


Be a useful resource

We always look to offer more value to our clients. As a small gesture we do not hesitate to share that extra information that our clients find useful, whether or not it benefits us in any way.

In the same respect, we refrain from bombarding them with irrelevant information, and don’t bother them unwantedly.